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Why can't I review my exam?

The course Admin may create a course/test that is not reviewable. If a user is experiencing issues reviewing a test, the first step is for the course Admin to check the category of the exam where a student is not able to review an exam. The admin should check if the test was made to be reviewable or not. In the…

Notification Preferences

To update your notification preferences, follow these steps: 1.  While in your course, find  the mail icon in the upper-right-hand corner of the screen. 2. Click on the mail icon and then click on Settings. This will take you to the Message & Notification Center,  where you can check and …

Live Classes FAQs

Why are there no Live Classes available? Please note that not all users will have access to Live Classes even if the Live Classes section is available for that course. If users do not have access to Live Classes, they will see the following screen:

How do I turn on/off automatic answer review after practice questions?

Tell the user to follow these steps: 1. Above the answer selection buttons for each practice question is a “Review Answer” toggle. Toggle it to your desired setting. 2. When this is on, you will see an answer and explanation of the answer after you answer each question, and there’s no review between questio…

How do I change my test date?

Tell the user to follow these steps: 1. Your test date and a countdown to the date are displayed on the front page of both the Home and Study Plan sections. 2. To change the date, click on the small arrow next to the date, which will open a drop-down calendar from which you can select a new test date. …

How do I mark my Confidence Level on questions?

A learner can mark Confidence Levels by following the steps below. Note:  When resetting a test or practice question set, learners' confidence levels will be maintained, so they can examine previous score reports to see their previous confidence levels. * Go to either the Practice or Exams section and select a…

How do I reload my course and clear cookies & cache?

If the end user is experiencing loading issues or needs to clear cookies and cache post a reset, tell the user to follow these steps: Note: Ensure end user is using Safari, Google Chrome, Firefox, or Internet Explorer browser (versions 10 and above only). 1. Click on the person icon in the upper-right-hand co…

Can I bookmark or pin an exam question?

Bookmarking a Question Yes! Tell the user to follow these steps: Please note that not all exams are reviewable, only questions within reviewable exams can be bookmarked. 1. After you finish the exam, go to the exam Dashboard (landing page). 2. Click on an exam. 3. To review each question one-by-one: …

Homepage: Progress & Success Displays

A course's home page features several displays that indicate course progress and success. In this article, we'll examine all of them and show how your displays are determined. The Progress Bars The Progress Bars show the learner how much of the course they have accomplished, and how much of Today's Knowledge Goal h…

How do I reset a test or practice questions? Why can't I reset a test or practice questions?

Please note that not all exams can be reset. Admins must check which category the exam is in if a learner cannot reset.   Multiple Tests in a Course   To reset multiple tests, go to the Test dashboard and click Reset All Tests  in the right-hand corner. Single Test in a Course To reset an individual t…

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