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Home > Learner FAQ > BenchPrep Ascend ™ Support > How do I reload my course and clear cookies & cache?
How do I reload my course and clear cookies & cache?
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If the end user is experiencing loading issues or needs to clear cookies and cache post a reset, tell the user to follow these steps: 

Note: Ensure end user is using Safari, Google Chrome, Firefox, or Internet Explorer browser (versions 10 and above only). 


1. Click on the person icon in the upper-right-hand corner



2. Select help from the drop-down list

3. Select here under A portion of my course is not loading, what should I do? section



This will clear cookies and cache and reload the course for optimal performance.


Alternatively, end user can clear cookies and cache from their browser settings. For detailed instructions please visit:


Mozilla Firefox



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