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Our offices will be closed from Tuesday, December 24th through Wednesday, January 1st. We will reopen on Thursday, January 2nd. During this time, we will continue to monitor and handle critical support items, but responses to most tickets and inquiries will likely be delayed.

Showing articles from reset tag

Exam Results in User Detail Page

Viewing Individual Exam Data Console admin users and users with read:activities permission are able to view users’ individual exam performance across all of their courses, providing a glimpse into their performance right from their User Detail page. On a given user’s Detail page, select the Exam Results tab…

Resetting Passwords

Users can be locked out of their account after incorrectly entering their password 5 times in a row. Upon lockout, they will receive an alert message informing them that they can either wait for 30 minutes to try again, or reset their password. In case they reach out to you, here's how you can reset their password fo…

How do I reset a test or practice questions? Why can't I reset a test or practice questions?

Please note that not all exams can be reset. Admins must check which category the exam is in if a learner cannot reset.   Multiple Tests in a Course   To reset multiple tests, go to the Test dashboard and click Reset All Tests  in the right-hand corner. Single Test in a Course To reset an individual t…

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