You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close

Showing articles from app tag

How do I reset a test? Why can't I reset a test?

Please note that not all exams can be reset. Admins must check which category the exam is in if a student cannot reset. Tell the user to follow these steps: 1. To reset a test, go to the Test dashboard and click “Reset All Tests” in the right-hand corner. ![][1] 2. To reset an individual test, click on that test a…

Why can't I review my exam?

1. Not all exams are reviewable. Admins must check which category the exam is in if a student cannot review an exam. Please note that some exams are also not able to be reset while some are.

How do I mark my Confidence Level on questions?

Tell the user to follow these steps: 1. Go to either the Practice or Exams section and select a practice question category or specific test. ![][1] 2. On the next page, you'll see a "Review All" link and individual "Review" links next to each question. Click "Review" to jump to a specific question, and click "Revie…

How do I change my test date?

Tell the user to follow these steps: 1. Your test date and a countdown to the date are displayed on the front page of both the Home and Study Plan sections. ![][1] 2. To change the date, click on the small arrow next to the date, which will open a drop-down calendar from which you can select a new test date. ![][2…

How are Strengths & Weaknesses calculated?

A user’s strengths and weaknesses are determined by our adaptive engine. Strengths and weaknesses are not fixed and constantly update based on our measurements of the skill of the user, proficiency in the specific category as well as the difficulty of the items they are answering. We are running normalized values and …

Can I bookmark an exam question?

**Please note that not all exams are reviewable, only questions within reviewable exams can be bookmarked.** Yes! Tell the user to follow these steps: 1. After you finish the exam, go to the exam review landing page. ![][1] 2. Click on an exam. 3. To review each question one-by-one, select an exam section if appl…

Why are there no Live Classes available?

Please note that not all users will have access to Live Classes even if the Live Classes section is available for that course. Users must be placed into a certain group upon registration to receive access to Live Classes. If users do not have access to Live Classes, they will see the following screen: ![][1] [1]…

How do I turn on/off automatic answer review after practice questions?

Tell the user to follow these steps: 1. Above the answer selection buttons for each practice question is a “Review Answer” toggle. Toggle it to your desired setting. ![][1] 2. When this is on, you will see an answer and explanation of the answer after you answer each question, and there’s no review between question…

Notification Preferences

To update your notification preferences, follow these steps: 1. While in your course, _find _the **mail icon** in the upper-right-hand corner of the screen. ![][1] 2. _Click_ on the **mail icon** and then _click_ on **Settings.** ![][2] This will take you to the **Message & Notification Center, ** where you can c…

How do I reload my course and clear cookies & cache?

If the end user is experiencing loading issues or needs to clear cookies and cache post a reset, tell the user to follow these steps: Note: Ensure end user is using Safari, Google Chrome, Firefox, or Internet Explorer browser (versions 10 and above only). 1. _Click_ on the **person icon **in the upper-right-hand cor…

scroll to top icon