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Once you have added users into your system, it's important to know how to manage them and navigate through Console.
Users Page Overview
The home page of Console is the Users page, which lists all the users in your tenant.
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This page allows you to search for users by name, ID or email address. You can also narrow your search to users with a specific role.
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Once you narrow your search, you can easily export a CSV file of the results by selecting Export Filtered.
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Selecting any username will bring you to the User Detail page, which displays their ID, email address, last login and other information.
The User Detail page has some useful features:
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Actions |
Allows you to deactivate users and manually redeem vouchers on users' behalf. |
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Impersonate |
Allows you to impersonate any user, which helps you view the platform as a learner as well as troubleshoot any issues that your users may be experiencing. Note: When you are impersonating a user, you are logged into their account, and any activities you complete will be saved to that account. Be careful to look but not touch and always log out (click on the "x" towards the top of the screen) when you are finished. |
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Manage Password |
Enables you to update passwords or send a Password Reset email to another user. |
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Edit |
Allows you to edit a user’s name and email address. |
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Overview |
Lists roles assigned to the user, and allows you to add and remove roles, as well as create a custom role. |
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Licenses |
Lists the user’s licenses, and allows you to extend enrollment periods and remove licenses. |
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Enrollments |
Lists the user’s enrollments (courses they have access to), and allows you to reset progress in a course and grant test resets. |
Note: All of these features require permissions to use, which can be assigned in Console. Users with the admin role can perform all of the above actions by default.
Check out this article for more information on Managing Users via Console.
