Review Common Materials Questions below

• What file types are supported for uploading materials?
  The supported file types include:
  PDF (.pdf)
  Excel Spreadsheet (.xlsx)
  PowerPoint presentation (.ppt or .pptx)
  Image files (.jpeg, .jpg, or .png)
  Video files (.mp4)
  Downloadable content (.dlc)
  Zipped files (.zip)
   
• What is the maximum file size for materials?
  The maximum file size supported for each material is 250 MB.
   
• What is the bulk upload functionality?
  The bulk upload functionality allows you to add multiple materials to one course simultaneously. Note that it is only available for BenchPrep Course: Materials or BluePrint: Materials types.
   
• What do I need to do to ensure materials are visible to students and instructors?
  The Enable Student and Instructor Materials feature must be enabled to ensure uploaded materials are visible to the targeted audience. This access is controllable at the Tenant, Course, and Branch levels.
   
• Why can I see instructor materials for courses outside my assigned Materials role?
  Materials visibility is determined by all assigned roles that include Read Materials permission. If multiple roles grant this permission, BluePrint combines their access based on each role's scope. This may allow you to view materials for additional courses.
   
• Do I need to be an Owner or Collaborator to view instructor materials?
  No. Users can view and download instructor materials through the Materials page in BluePrint with Access BluePrint and Read Materials permissions. Owner or Collaborator access is not required for viewing.
   
• Why can I view instructor materials but not upload or manage them within a course?
  Viewing materials and managing materials within a course have different access requirements. To upload or manage materials within a course, you must be assigned as an Owner or Collaborator and have the appropriate materials permissions.
   
• Can course materials be incorporated into a Study Plan or Milestones?
  No, the materials provided are intended to be supplemental and cannot be incorporated into a Study Plan or Milestones.
   
• How can materials be accessed by learners?
  Materials can be accessed through the learning application, either as course-specific materials or through the Toolbox feature, if enabled.
   
• Can I replicate materials?
  Materials can be replicated only via full course replication.
   
• Can I view how many times a material has been downloaded?
  No, we do not capture or store data on the number of downloads.
   
• Why is my bulk upload not working?
  If your bulk upload isn't working, check the following:
  • Ensure the file names listed in the CSV file exactly match the filenames in the ZIP folder.
  • Compare the files and look for any discrepancies, such as typos or extra spaces. Mismatches can cause the upload to fail.
  • Confirm that all files referenced in the CSV are included in the ZIP folder.
    • Ensure files are placed directly within the ZIP file, they should not be nested in additional folder.
  If you continue to experience issues, submit a support ticket including the CSV and ZIP files so our team can investigate further.