Review Common Materials Questions below

• What file types are supported for uploading materials?
  The supported file types include: 
  PDF (.pdf)
  Excel Spreadsheet (.xlsx)
  PowerPoint presentation (.ppt or .pptx
  Image files (.jpeg, .jpg, or .png)
  Video files (.mp4)
  Downloadable content (.dlc)
  Zipped files (.zip)
   
• What is the maximum file size for materials?
  The maximum file size supported for each material is 250 MB.
   
• What is the bulk upload functionality?
  The bulk upload functionality allows you to add multiple materials to one course simultaneously. Note that it is only available for BenchPrep Course: Materials or BluePrint: Materials types.
   
• What do I need to do to ensure materials are visible to students and instructors?
  The "Enable Student and Instructor Materials" feature must be enabled to ensure uploaded materials are visible to the targeted audience. This access is controllable at the Tenant, Course, and Branch levels.
   
• Can course materials be incorporated into a Study Plan or Milestones?
  No, the materials provided are intended to be supplemental and cannot be incorporated into a Study Plan or Milestones.
   
• How can materials be accessed by learners?
  Materials can be accessed through the learning application, either as course-specific materials or through the Toolbox feature, if enabled.
   
• What is the replication process for materials?
  During the replication process, all materials uploaded will be replicated from one course to another or from a bank course into an associated course.
   
• Can I view how many times a material has been downloaded?
  No, we do not capture or store data on the number of downloads. 
   
• Why is my bulk upload not working?
  If your bulk upload isn't working check the following:
  - Ensure the file names listed in the CSV file exactly match the filenames in the ZIP folder.
  - Compare the files and look for any discrepancies, such as typos or extra spaces. Mismatches can cause the upload to fail. 
  - Confirm that all files referenced in the CSV are included in the ZIP folder
  If you continue to experience issues, log a support ticket including the CSV and ZIP files and our team can investigate the issue further!