In-App Messages FAQs
May 23, 2025
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- Can I send more than one message to a user?
Yes, you can send them as many messages as you’d like.
- Is there a character limit to my message?
No, there is no character limit.
- If I edit the subject or message text of my message, will users who already received it be able to see the new updates?
Yes, users who already received your message will see the updated version.
- Can I edit an expired automated message?
Yes, expired messages can still be updated. To make messages active again, you’ll need to update their end date. Check out our article here for steps on how to edit a message.
- If my automated message expires, will users who triggered the message before the end date still be able to see it?
Yes, they will still be able to see the message. The message can no longer be triggered in the course, but for users that have already triggered it, it will still appear in their Notification Center inbox.
- Can I have a user no longer see my message without having to delete it in Console?
Yes, if you impersonate them and go to their Notification Center inbox, you can select the message and delete it from here. They will no longer see the message, but the message will still appear in Console.
- I have access to Boost Dashboard, can I still use it to create messages?
While you can still use Boost Dashboard to create messages, we strongly recommend using Console as it offers more robust messaging capabilities. Please note that Console’s Message listing page only displays Messages created in Console. Boost’s Message listing only displays Messages created in Boost Dashboard.
- Can I select multiple groups when creating an in-app message?
No, when selecting an audience for your message, you will only be able to select one group. However, you can select all users from your groups as an alternative option. You can achieve this by using the steps below:
1. On the Audience section of creating your message, select the User(s) option.
2. On the user selection modal, filter by your first group, and select all users listed.
NOTE: If there are more than 10 users in your group, you will need to adjust the View Per Page setting to select all users.
3. Repeat the step above for each group (your selections for each group will be retained), and click on Save. All selected users will then be added as your audience.
