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Home > Learner FAQ > BenchPrep Ascend ™ Support > How do I reset a test? Why can't I reset a test?
How do I reset a test? Why can't I reset a test?
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Please note that not all exams can be reset. Admins must check which category the exam is in if a student cannot reset.

 

Tell the user to follow these steps:

 

1. To reset a test, go to the Test dashboard and click “Reset All Tests” in the right-hand corner.

 

 

2. To reset an individual test, click on that test and then “Reset Test” in the right-hand corner above the test score.

 

 

 

Note: If a test needs to be reset that a student cannot reset on their own, open a support ticket with BenchPrep to have the test reset. 

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