3. AI Assistant FAQs

Maggie Matwiej

Oct 16, 2026

1540

How does the AI Assistant generate responses?
The assistant uses lessons, questions and flash cards from courses to generate accurate and relevant responses. It does not access or alter platform data, ensuring a privacy-first design while utilizing the specific course material for its answers.
What content does the AI Assistant use to answer questions?
Currently, the AI pulls from text based lessons, questions and flashcards in a BenchPrep course.
Is AI Assistant visible on all pages?
The AI Assistant is visible on all course pages except during exams. This ensures that assessments remain fair and measure your own knowledge without additional support.
How can administrators customize the AI Assistant?
Administrators can customize the AI Assistant's appearance (icon, name, background icon color), define preconfigured prompts, configure welcome messages and footer disclaimers, override default response messages, and select the tone of voice for its responses.
Can administrators add custom information or guidance to the AI Assistant?
Yes. Administrators can create Custom FAQs in Console that learners can access directly from the AI Assistant. These FAQs can be used to provide helpful information such as guidance for using the AI Assistant, best practices, safety reminders, or other information specific to your organization. In Console, administrators can create, edit, rearrange, enable or disable, and remove Custom FAQs. For setup instructions, see Configuring AI Assistant.
Is the AI Learning Assistant a standard feature?
The AI Assistant is a paid add-on. For more information on pricing and how to acquire it, you should contact your Customer Success Manager (CSM).
How long does set up take?
The actual enablement of the AI Assistant can take as little as a day. However, we recommend a week so that we can perform an initial test of the responses and allow you time to test it as well.
Is my course data safe?
Yes! AI Assistant keeps your data private and secure. Content and learner data are not shared outside of your organization and are not used to train external AI models. Using an AI Assistant reduces the risk of learners copying and pasting proprietary material into outside AI tools, since support is built directly into your learning environment.
What if my course content is updated?
The AI Assistant will automatically update when your course is updated. Depending on the extent of the changes, it may take the system a few hours to update.
Is reporting available?
Yes, check out BenchPrep Analytics in Console - AI Reports for more information on available reporting.
What are AI Tools and how do they affect AI Assistant responses?
AI Tools allow administrators to manage which course content the AI Assistant can reference when answering learner questions. Currently, Referential Courses are the available AI Tool type. Administrators can also provide optional Tool Descriptions to guide the AI Assistant on when to reference specific course content.
How long does it take for imported courses to be ready for reference?

After you import a course at the tenant level, it may take up to one hour for the content to be fully ingested and available for reference by the AI Assistant.
What’s the difference between tenant-level and course-level Referential Courses?

Tenant-level Referential Courses are the courses imported into your organization’s content library. Course-level Referential Courses determine which of those imported courses the AI Assistant can reference within a specific course. An imported course automatically references its own content by default, but administrators can remove it from its own Referential Courses list.
Can I reference content from more than one course in AI Assistant?

Yes! After importing multiple courses at the tenant level, you can configure a specific course to reference content from one or more of those imported courses when generating responses.
Does every AI-enabled course need to be imported as a Referential Course?

No. A course does not need to be imported as a Referential Course if the AI Assistant can access the necessary content through another imported course.

For example, some organizations maintain a bank course that contains the source content used across multiple learner-facing courses. In this scenario, the bank course can be imported as a Referential Course and selected for the learner-facing courses. This allows the AI Assistant to answer questions using shared content without requiring each learner-facing course to be imported.

However, if a course contains unique content that the AI Assistant should reference, that course must be imported at the tenant level and selected as a Referential Course.
What is a Tool Description, and is it required?

A Tool Description is an optional instruction that helps guide the AI Assistant on when to reference content from a specific Referential Course. For example, you can instruct the AI Assistant to reference a course when learners ask about continuing education requirements or need more in-depth information about a topic.

If no Tool Description is provided, the AI Assistant uses its existing logic to determine when to reference the course. Tool Descriptions are not visible to learners, and providing one does not guarantee that the AI Assistant will use that course for every matching question.

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