To unlock Premium Content within a course, follow these steps:
 

1. Identify content that is currently locked - as indicated by a lock icon. 
   Example of locked content in a Practice module 
   
   Example of locked content an Exam module
   
2. Click anywhere on the locked item to open the pop-up modal.
3. Review the pop-up message and complete the specified unlock criteria (action that needs to be taken - typically involves navigating to an external URL to complete a transaction).
   Sample unlock criteria message
   
4. Once you complete the criteria, log back into the account via SSO and access the course. Confirm the content does not have a lock icon and is now accessible.