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Home > Manage Users & Settings > System Generated Emails > Intro to System Generated Emails
Intro to System Generated Emails
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BenchPrep offers multiple system-generated emails to ensure learners and administrators receive appropriate notifications.

Here is a list of available (both required and optional) emails BenchPrep provides that can be generated, and in some cases modified, to suit your company’s messaging needs. 

Available Email Templates

Fields indicated by { } symbol are dynamic fields that will be pulled from BenchPrep’s database.  Refer to the Dynamic Field Table below for the definition of each field. 
Information contained in fields indicated by [ ] symbols need to be provided to support. 
Information contained in fields indicated by < > are automatically generated. 

 

Required
 

Email Name Trigger Customizable Copy?
Confirmation of Course Access Sent to a learner after they activate account OR receive course access YES

 

Subject: Confirmation of your recent {tenant name} purchase


Header: Confirmation of your recent Purchase


Body: Hi {name}, 

 
Congrats! You are now officially the proud owner of {course_name}.  


Happy Studying

 

 

Email Name Trigger Customizable Copy?
Reset Password Sent to a learner after they request email via "Forgot password?" link YES

 

Subject: {tenant name} password reset instructions

 
Header: Password change request

Body:

 
Hi {name},
 

We have received a password change request for your account. 

 
If you made this request, then please click on the link below.


 <auto-generated link>

 If you received this message in error, please ignore this email. Your password won’t change unless you access the link above and create a new one.
 

Thanks

 

Email Name Trigger Customizable Copy?
Activation Email - Console Admin Sent to Console Admin when role assigned regardless if PW has been created. YES

 

Hi {name},

You've been added as a top-level Admin for {tenant name} . Follow the link below to complete your registration:

 

<auto-generated link>

 

As a top-level Admin, you have the highest level of privileges, which means you can manage and monitor all users and features in the platform.

 

Thanks, and have a great day!

 

Optional

 

Email Name Trigger Customizable Copy?
Activation Email - Student Sent to learner created without a password YES

 

Subject: Activate your student account


Header: Activate your account
 

Body:


Hello {name},


Please click on the link below to complete your account activation. Once you create your password you will be taken to your course dashboard to start studying. 


<auto-generated link>

 
This link is valid until <activation expiration date>. 

 

Thanks and have a great day

Note: This email will be required if an e-commerce webhook is used (ie BigCommerce webhook) or if you’re using B2B functionality and do not plan on creating passwords for users.

 

 

Email Name Trigger Customizable Copy?
Activation Email - Tenant Admin Sent to Tenant Admin created without a password NO

 

Subject: Activate Your Tenant Admin Account 


Header: Activate Your Tenant Admin account 


Body: Hi {name}, 


You’ve been identified as a Tenant Admin for {tenant name}. Follow the link below to complete your registration: 


Complete Registration <auto-generated link> 


As a Tenant Admin, you’ll be able to create institutions, administrators, contracts, and much more in the Tenant Dashboard.

 

Questions? Contact us at [Support email address].


Thank you,

[Client Name]

* Enabled by BenchPrep only via Feature access

 

Email Name Trigger Customizable Copy?
Weekly Study Reminder Sent weekly every Monday, if the learner opts in. YES

 

Subject: Your weekly study reminder 


Header: Weekly Study Reminder

 
Body: Hi {name}, 


Happy Monday! This is a friendly reminder to make sure you plan some time to study this week.
 

On your computer? Sign in now [login link]

Have a great day!

* Enabled by BenchPrep only via Feature access

 

 

Email Name Trigger Customizable Copy?
Study Task Nudge Sent to active students who do not complete activity for 7 days; Study Plan end date must be in the future; Study Plan must be incomplete; user must have valid course access. NO

 

Subject: Here’s a look at your next task in {course name}

 

Header: Hi {name}

Body: We noticed it’s been a while since you made progress in {course name}. Don’t forget that consistency is the key to better learning! 

 
Need help? Your Study Plan can help you stay on track. Check out your next task below:  

 
{next study task name}

{number of Knowledge Points within the study task}

 
Study Now <auto-generated link>

* Enabled by BenchPrep only via Feature access

 

 

Email Name Trigger Customizable Copy?
NPS Email Sent to students with active enrollment who have used their course at least 10 different days and have not submitted an NPS score. NO

 

Subject: How likely are you to recommend {course name} from {tenant name} to a friend? 

 

Header: How likely are you to recommend {course name} to a friend? 

 

Body: <one-click graphic student uses to indicate their score on a scale from 0 to 10>

* Enabled by BenchPrep only via Feature access

 

Dynamic Fields

The dynamic field table below displays fields that can be pulled directly from BenchPrep’s database to make the emails relevant, specific and personable. 

 

Field Name Description
{name} User's name
{email} User's email address
{course name} Name of the course a user has access to
{tenant name} Name of Customer in BenchPrep system
{next study task name} Name of next Study Task in Structured Study Plan
{number of Knowledge Points within the study task} Number of Knowledge Points within the Next Study Task

 

In most cases, dynamic fields used within a specific email’s default copy pertain to that email only. Those fields might not be available for use in other emails. If you would like to include a dynamic field from the above list in a particular email that currently doesn’t include it, please let support know.

 

Learn how to configure system generated emails here

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