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Console lets you build custom user roles with specific permissions that suit your organization's needs.
In this article, we'll cover some general custom roles, discuss roles that require specific enabled features, and then explain why some permissions require other permissions in order to work properly.
General Custom Roles
Roles that Troubleshoot User Issues
If you want a user to troubleshoot learner issues, grant these permissions:
-
Update Users
-
Update Licenses
-
Reset Enrollments
- Impersonate Users
-
Note: this allows a user to impersonate admins, but will not grant any admin permissions the user doesn't already have
-
Roles that Supervise the System
A user that only needs to supervise operations should only get "read" permissions, like:
-
Read Users
-
Read User Roles
-
Read Plans
-
Read Content Packages
-
Read Licenses
-
Read Enrollments
Permissions that Require Feature Access
Some permissions will only be available if specific features have been purchased. Contact your BenchPrep Customer Success Rep for more information about turning them on.
Permission |
Required Feature |
|---|---|
| Create Branches Read Branches Update Branches Delete Branches |
ConsoleB2B |
|
Create Developer Tokens Read Developer Tokens Update Developer Tokens |
Developer Tokens |
Permissions that Need Other Permissions
Certain permissions need other permissions in order for the role to be functional. In this article, we'll cover those particular cases.
If a role will perform an action with a resource, the role will also need the "read" permission for that resource. For example: if you give a role Update Users, you will also need to give it Read Users. Otherwise, the user couldn't view what they plan to update.
Permission |
Required Permission |
|---|---|
| Console | Access Console Read Roles Read Permissions NOTE: All above permissions are required for any Console Role |
| Create Users Update Users Impersonate Users Deactivate Users Activate Users Read User Roles Create User Roles* Delete User Roles Create Subscriptions |
Read Users |
| Create Branches | Read Branches |
| Update Branches | Read Branches |
| Delete Branches | Read Branches |
| Create Groups | Read Groups |
| Update Groups | Read Groups |
| Update Licenses | Read Users Read Licenses |
| Reset Enrollments |
Read Users Read Enrollments |
| Create Plans | Read Plans |
| Update Plans |
Read Plans Read Content Packages** |
| Create Vouchers | Read Vouchers |
| Update Vouchers | Read Vouchers |
| Update Content Packages | Read Content Packages |
| Reporting | Read Reports |
| Psychometric Dashboard | Read Psychometric Dashboard |
| Utilization Dashboard | Read Utilization Dashboard |
*If a user has the Create User Roles permission, they can assign User Roles that have the same set or a sub-set of their own permissions.
**In addition to viewing all courses within a tenant, Read Content Packages allows users to view, add and remove courses in a plan.
