3. AI Assistant FAQs
Sep 04, 2025
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- How does the AI Assistant generate responses?
The assistant uses the course text based lesson, flashcard and practice question content to generate accurate and relevant responses. It does not access or alter platform data, ensuring a privacy-first design while utilizing the specific course material for its answers.
- What content does the AI Assistant use to answer questions?
Currently, the AI pulls from text based lessons, questions and flashcards in a BenchPrep course.
- How can administrators customize the AI Assistant?
Administrators can customize the AI Assistant's appearance (icon, name, background icon color), define preconfigured prompts, configure welcome messages and footer disclaimers, override default response messages, and select the tone of voice for its responses.
- Is the AI Learning Assistant a standard feature?
The AI Assistant is a paid add-on. For more information on pricing and how to acquire it, you should contact your Customer Success Manager (CSM).
- How long does set up take?
The actual enablement of the AI Assistant can take as little as a day. However, we recommend a week so that we can perform an initial test of the responses and allow you time to test it as well.
- Is my course data safe?
Yes! AI Assistant keeps your data private and secure. Content and learner data are not shared outside of your organization and are not used to train external AI models. Using an AI Assistant reduces the risk of learners copying and pasting proprietary material into outside AI tools, since support is built directly into your learning environment.
- What if my course content is updated?
The AI Assistant will automatically update when your course is updated. Depending on the extent of the changes, it may take the system a few hours to update.
- Is reporting available?
Once you have activated the AI Assistant, you will begin receiving weekly report on AI.
