Contact your CSM today for more information and pricing on AI Assistant.

The AI Assistant is a conversational chatbot built into the BenchPrep platform that helps learners get real-time support while they study. Instead of pausing to search for answers elsewhere, learners can interact directly with the AI Assistant to ask questions, get explanations, or practice key concepts right within their course.

The AI Assistant uses the course content to generate accurate, relevant responses, making it easier for learners to strengthen understanding and stay engaged. Learners can either choose from preconfigured prompts related to the page they’re on or type open-ended questions to explore content more deeply.

For administrators, the AI Assistant offers easy customization. You can adjust its appearance (icon, name, and intro message) and define prompts that match your learners’ needs. The assistant also provides valuable insight into learner behavior by tracking the types of questions being asked, which can help identify content gaps and improve courses over time.

By keeping support within the BenchPrep platform, the AI Assistant helps protect proprietary content while giving learners the tools they need to succeed—without adding operational complexity. 

Key Features

• On-Demand Support – Learners can ask questions in natural language and get immediate explanations, examples, or practice support.
• Preconfigured and Open-Ended Prompts – Learners can select predefined prompts based on their course page or ask their own questions.
• Customizable Experience – Admins can configure the AI Assistant’s name, icon, messages, and predefined prompts to align with branding and learner needs.
• Privacy-First Design – The AI Assistant reads course content to generate responses but does not access or alter platform data.

Benefits

For Learners

• Get help instantly without leaving the course.
• Reinforce learning with explanations, examples, and practice questions.
• Stay focused and improve retention by getting support right when it’s needed.

For Administrators

• Configure prompts and settings directly within BenchPrep’s admin tools.
• Gain insight into learner questions to identify content gaps and areas of confusion.
• Track engagement trends and learner feedback to inform content improvements.

For Organizations

• Increase learner satisfaction and retention with in-platform support.
• Differentiate your programs with an AI-powered learning experience.
• Safeguard proprietary content by keeping learner interactions inside the platform. 

Click here to learn how to Configure an AI Assistant for your tenant.