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Home > Platform Support > Learner FAQ > Why can't I access my course from BluePrint?
Why can't I access my course from BluePrint?
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Sometimes, the Learning Platform URL you click from the Course Properties page won’t lead you to that course in Learning Platform. This could be a result of a few issues:

 

  1. You haven’t built your course yet. How do I push upgrades to my course to the end users (ie build a course)?
  2. You haven’t given your account access to the course yet. What are the different roles in BluePrint access?
  3. Your company is using a masked domain, so the automatically generated one in BluePrint does not work.

 

If you're still experiencing issues please contact our support team.

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